CANCELLATION + APPOINTMENT POLICY
We're excited to provide you with exceptional services at Sophie Taylor Skin. To ensure that our schedule accommodates everyone, please familiarise yourself with our cancellation and appointment policy:
Booking and Deposits:
A deposit of 50% of the appointment cost is required at the time of booking to secure your appointment.
The remaining balance can be paid using a different card or payment method at the time of your appointment.
Cancellation and Rescheduling:
To cancel or reschedule your appointment without penalty, please notify us at least 48 hours before your scheduled appointment time. This gives us the opportunity to offer the slot to another client eagerly awaiting our services.
Cancellations made within the timeframe will have their deposit refunded back to their original payment method. At this time, deposits are not transferrable to book other appointments.
If you cancel or reschedule within 48 hours of your appointment, your deposit will not be refunded. No-shows will result in the forfeiture of the deposit. We understand that life can be unpredictable, but this policy helps us manage our schedule effectively.
Late Arrival Policy:
We understand that unforeseen circumstances can cause delays. If you're running late for your appointment, please notify us. Depending on availability, we'll do our best to accommodate you without disrupting other appointments. However, your treatment time may be shortened, and no discount will be offered for the shorter treatment time.
Contraindications:
Your safety and well-being are our utmost priority. If it's determined that you have a medical condition or contraindication that could impact the treatment's efficacy or safety, we'll contact you promptly to discuss rearranging or cancelling the appointment. Your health matters to us. Your deposit will be refunded back to your original payment method.
Privacy and Data Security:
Your card details are securely stored and will not be shared with third parties. We prioritise the privacy and security of your personal information.
Confirmation of Booking:
Upon booking, a confirmation email will be sent to the email address provided during the booking process.
Modification Clause:
We reserve the right to modify the cancellation and terms of service policy at our discretion. Any changes will be communicated to you in advance.
Legal Disclaimer:
By booking an appointment with us, you acknowledge that you have read, understood, and agreed to our cancellation and terms of service. Failure to adhere to these terms may result in penalties or forfeiture of the deposit.
We appreciate your understanding and cooperation in adhering to these policies. They help us provide optimal service to all our valued clients. If you have any questions or need further information, don't hesitate to reach out to us at info@sophietaylorskin.com.
SHIPPING POLICY
At Sophie Taylor Skin, we want to ensure your shopping experience is as smooth as possible. Here's everything you need to know about our shipping process:
Processing Time:
Once you place an order, we aim to process it within 1-2 business days.
Shipping Methods:
For orders within the UK, we ship via Royal Mail Tracked.
Shipping Costs:
For orders within the UK, we offer a flat rate shipping fee of £4.95.
Delivery Time:
The estimated delivery time for your order will depend on your location within the UK. You can expect to receive your order within 4-5 business days after processing.
Tracking Your Order:
You'll receive a tracking number once your order is shipped via Royal Mail Tracked. You can use this number to keep an eye on the delivery progress.
Address Details:
Please ensure your shipping address is accurate and complete at the time of ordering to avoid any delivery issues. We cannot be held responsible for orders shipped to incorrect addresses or names due to inaccuracies provided by the customer.
Change of Address:
If you need to update your shipping address after placing an order, please contact us immediately. We'll do our best to assist you, but changes might not be possible after your order is processed.
Lost or Damaged Items:
In the unfortunate event that your package is lost or arrives damaged, please contact us as soon as possible.
We're committed to delivering your orders efficiently and securely. If you have any questions or concerns about our shipping policy, feel free to contact us at info@sophietaylorskin.com.
RETURN POLICY
At Sophie Taylor Skin, your satisfaction is our priority. If you're not completely satisfied with your purchase, we've created a straightforward return policy to ensure a hassle-free process.
Timeframe for Returns:
You have 21 days from the date you received the product to initiate a return.
Eligibility for Returns:
To qualify for a return, the product must be in pristine condition – unused, unopened, and housed in its original packaging.
Return Shipping Responsibility:
The sender is responsible for covering the shipping cost for the return. For added assurance, we recommend using recorded delivery.
Initiating a Refund:
To start a refund request, kindly send us an email at info@sophietaylorskin.com. Include your order number, your name, and the reason for returning the item.
Refund Process:
Upon receiving the returned item(s), we'll initiate your refund using the same payment method you used for the purchase.
Refund Timeline:
Please allow up to 14 days for the refund to reflect on your statement.
Time Limit for Returns:
After 21 days, regrettably, we won't be able to accept returns or offer refunds.
Non-Refundable Shipping Costs:
Please note that shipping costs are not eligible for refunds.
Exchange Policy:
Presently, we're not equipped for exchanges. Should you wish to exchange an item, please initiate a refund and proceed to re-order the item you'd like to exchange for.
We're here to assist you at every step. If you have inquiries or need guidance, don't hesitate to reach out to us at info@sophietaylorskin.com.