To book an appointment, you have two options: use the ‘BOOK NOW’/‘BOOK SERVICES’ feature on our website or send an email to info@sophietaylorskin.com.

We firmly stand by the principle that the consultation shouldn't be an additional cost or appointment. It's during this dedicated time that we gain valuable insights into your skin type and concerns, enabling us to tailor our products, tools and technologies to your unique skin.

Yes! Certain ingredients and technologies are not recommended when pregnant or breastfeeding, but we can create a facial or virtual home-care plan that safely treats and manages your skin concerns.

Unfortunately no, if you are taking Isotretinoin/Accutane you will need to have finished your course for 12 months and/or have a letter from your doctor before booking in with us.

We understand that unexpected situations may arise and we want you to know that we will do everything we can to help. If there is availability, we will try to fit you in without disrupting other appointments. For more information, please see our studio and store policies.

If you can’t make it to your appointment, we ask that you allow us 48 hours’ notice so we can offer the appointment to another client.

Please note: A cancellation fee equal to 50% of your scheduled service will be charged for missed appointments or for appointments cancelled or rescheduled with less than 24 hours' notice. For more information, please see our studio and store policies.

Once you’ve booked your appointment, you will receive pre-treatment instructions in your inbox. You will also receive pre-treatment forms to fill out at least 48 hours before your appointment.

You will receive post-treatment instructions immediately after your appointment that are personalised to you and the treatment you received on the day.

We currently offer shipping to addresses within the United Kingdom.

We offer a flat rate shipping rate of £4.95 via Royal Mail tracked delivery. This ensures that your order can be carefully tracked and securely delivered to you. All orders are dispatched within 2-3 business days.

You can track your shipment by clicking on the tracking number provided in your shipment confirmation email. Alternatively, you can email us at info@sophietaylorskin.com.

Due to current space constraints, we may not always have every item physically in stock. However, we're dedicated to notifying you if any items in your order are temporarily unavailable. Rest assured, we're actively working to maintain up-to-date stock levels on our website, but this may not always be accurate.

Should you have any questions regarding product availability before placing your order, please don't hesitate to reach out to us at info@sophietaylorskin.com.

Whilst we love every brand we feature, we may not carry every single product within their range. Every product on our website has been meticulously tried, tested, and has surpassed our expectations. We've handpicked each product to ensure they deliver exceptional results and meet our stringent standards.

If you're searching for a specific product from a brand we stock but can't seem to find it on our site, we're here to assist you further. Simply drop us an email at info@sophietaylorkskin.com, and we'll do our best to accommodate your request!

If you would like to send your order directly to the recipient, please add details in the ‘additional notes’ section on the checkout page. We will pack your order with extra care and include a handwritten note, so the recipient knows it’s from you.

If your order arrives and the product is incorrect or damaged, please retain the box, packaging materials, and products and email us at info@sophietaylorskin.com within 24 hours of receiving your order. Incorrect product exchanges will only be accepted on a product that is unopened and unused.

You have 21 days from the date you received your order to initiate a return. Please make sure that the product remains unused, unopened, and in original packaging. Please note that the shipping cost for returns is at the sender's expense. We recommend using recorded delivery to ensure the safe and trackable return of the item. If you have any further questions or need assistance with the return process, please email us at info@sophietaylorskin.com.

Please see our studio and store policies page for information regarding shipping, returns, appointments and cancellations.